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Specialist Dental Group's team of leading dental specialists in Singapore have decades of experience in providing comprehensive solutions to patients.

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  • SERVICES
        • Teeth Replacement & Cosmetic Dentistry
          • Dental Implants
          • Trefoil™ Dental Implants
          • All-on-4 Dental Implants
          • Dental Crowns
          • Dental Bridges
          • Dentures
          • Cosmetic Dentistry
          • Veneers
          • Teeth Whitening
        • Gum Treatment
          • Gum Treatment
          • Gummy Smile Treatment
          • Gum Grafting
        • Oral Surgery & Reconstructive Dentistry
          • Wisdom Tooth Surgery
          • Jaw Surgery
          • Oral Biopsy & Cyst Removal
          • Bone Grafting
          • Sinus Lift
          • Tongue Tie Surgery
          • Reduction of Square Jaw
        • Teeth & Bite Alignment
          • Braces Treatment
          • Invisalign
        • Root Canal Treatment
          • Root Canal Treatment
        • Children’s Dentistry
          • Children’s Dentistry
        • Other Services
          • TMJ (Jaw Joint) Treatment
          • Dental Check-up
          • Dental Emergencies
          • Scaling & Polishing (Teeth Cleaning)
          • Composite Bonding
          • Pre-Surgery Assessment
          • Sleep Apnea
          • Geriatric Care
          • Xerostomia
  • PATIENT INFORMATION
        • We’ve Got You Covered
          • CPF Medisave Claims
          • CHAS | Pioneer Generation Package
          • Financial Arrangement
          • Personal Data Protection Act
        • Pre-Visit Information
          • Pre-registration Form
          • International Patients
        • Frequently Asked Questions
          • We answer some of the most common questions on dental treatment and more.
  • MULTISPECIALTY DENTAL TEAM
        • Prosthodontics
          • Dr Steven Soo
          • Dr Tan Kian Meng
          • Dr Edwin Tan
          • Dr Neo Tee Khin
          • Dr Ansgar C. Cheng
        • Periodontics Treatment in Singapore
          • Dr Helena Lee
          • Dr Daylene Leong
          • Dr Ben Wang
        • Endodontics
          • Dr Irene Sim
        • Orthodontics
          • Dr Soh Shean Han
          • Dr May Ling Eide
        • Oral & Maxillofacial Surgery
          • Dr Ho Kok Sen
        • Paedodontics
          • Dr Tabitha Chng
        • Dental Staff
  • About
        • About
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        • Get In Touch
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        • Our Locations
  • BOOK NOW
  • ENQUIRE

  • SERVICES
    • Teeth Replacement & Cosmetic Dentistry
      • Dental Implants
      • Trefoil™ Dental Implants
      • All-on-4 Dental Implants
      • Dental Crowns
      • Dental Bridges
      • Dentures
      • Cosmetic Dentistry
      • Veneers
      • Teeth Whitening
    • Gum Treatment
      • Gum Treatment
      • Gum Grafting
      • Gummy Smile Treatment
    • Oral Surgery & Reconstructive Dentistry
      • Wisdom Tooth Surgery
      • Jaw Surgery
      • Oral Biopsy & Cyst Removal
      • Bone Grafting
      • Sinus Lift
      • Tongue Tie Surgery
      • Reduction of Square Jaw
    • Teeth & Bite Alignment
      • Braces Treatment
      • Invisalign
    • Root Canal Treatment
      • Root Canal Treatment
    • Children’s Dentistry
      • Children’s Dentistry
    • Other Services
      • TMJ (Jaw Joint) Treatment
      • Dental Check-up
      • Dental Emergencies
      • Scaling & Polishing (Teeth Cleaning)
      • Composite Bonding
      • Pre-Surgery Assessment
      • Sleep Apnea
      • Geriatric Care
      • Xerostomia
  • PATIENT INFORMATION
    • We’ve Got You Covered
      • CPF Medisave Claims
      • CHAS | Pioneer Generation Package
      • Financial Arrangement
      • Personal Data Protection Act
    • Pre-Visit Information
      • Pre-registration Form
      • International Patients
    • Frequently Asked Questions
      • We answer some of the most common questions on dental treatment and more.
  • MULTISPECIALTY DENTAL TEAM
    • Prosthodontics
      • Dr Steven Soo
      • Dr Tan Kian Meng
      • Dr Edwin Tan
      • Dr Neo Tee Khin
      • Dr Ansgar C. Cheng
    • Orthodontics
      • Dr Soh Shean Han
      • Dr May Ling Eide
    • Periodontics Treatment in Singapore
      • Dr Helena Lee
      • Dr Daylene Leong
      • Dr Ben Wang
    • Oral & Maxillofacial Surgery
      • Dr Ho Kok Sen
    • Endodontics
      • Dr Irene Sim
    • Paedodontics
      • Dr Tabitha Chng
    • Dental Staff
  • About
    • About
      • Our Vision & Mission
      • Our History
      • Why Us
      • Our Facilities
      • Our Community
    • Media Room
      • Media Coverage
      • Dentist Blog
      • Activities
    • Careers
      • Join Us
  • BLOG
  • CONTACT US
    • Get In Touch
      • Make An Appointment
      • Enquiry With Us
    • Our Locations
  • SERVICES
        • Teeth Replacement & Cosmetic Dentistry
          • Dental Implants
          • Trefoil™ Dental Implants
          • All-on-4 Dental Implants
          • Dental Crowns
          • Dental Bridges
          • Dentures
          • Cosmetic Dentistry
          • Veneers
          • Teeth Whitening
        • Gum Treatment
          • Gum Treatment
          • Gummy Smile Treatment
          • Gum Grafting
        • Oral Surgery & Reconstructive Dentistry
          • Wisdom Tooth Surgery
          • Jaw Surgery
          • Oral Biopsy & Cyst Removal
          • Bone Grafting
          • Sinus Lift
          • Tongue Tie Surgery
          • Reduction of Square Jaw
        • Teeth & Bite Alignment
          • Braces Treatment
          • Invisalign
        • Root Canal Treatment
          • Root Canal Treatment
        • Children’s Dentistry
          • Children’s Dentistry
        • Other Services
          • TMJ (Jaw Joint) Treatment
          • Dental Check-up
          • Dental Emergencies
          • Scaling & Polishing (Teeth Cleaning)
          • Composite Bonding
          • Pre-Surgery Assessment
          • Sleep Apnea
          • Geriatric Care
          • Xerostomia
  • PATIENT INFORMATION
        • We’ve Got You Covered
          • CPF Medisave Claims
          • CHAS | Pioneer Generation Package
          • Financial Arrangement
          • Personal Data Protection Act
        • Pre-Visit Information
          • Pre-registration Form
          • International Patients
        • Frequently Asked Questions
          • We answer some of the most common questions on dental treatment and more.
  • MULTISPECIALTY DENTAL TEAM
        • Prosthodontics
          • Dr Steven Soo
          • Dr Tan Kian Meng
          • Dr Edwin Tan
          • Dr Neo Tee Khin
          • Dr Ansgar C. Cheng
        • Periodontics Treatment in Singapore
          • Dr Helena Lee
          • Dr Daylene Leong
          • Dr Ben Wang
        • Endodontics
          • Dr Irene Sim
        • Orthodontics
          • Dr Soh Shean Han
          • Dr May Ling Eide
        • Oral & Maxillofacial Surgery
          • Dr Ho Kok Sen
        • Paedodontics
          • Dr Tabitha Chng
        • Dental Staff
  • About
        • About
          • Our Vision & Mission
          • Our History
          • Why Us
          • Our Facilities
          • Our Community
        • Media Room
          • Media Coverage
          • Dentist Blog
          • Activities
        • Careers
          • Join Us
  • BLOG
  • CONTACT US
        • Get In Touch
          • Make An Appointment
          • Enquiry With Us
        • Our Locations
  • BOOK NOW
  • ENQUIRE

Dentist Blog: Ready to Serve (zh)

Specialist Dental Group has launched an on-going series of blog posts by our individual dental specialists. All views provided are the dentist’s own opinions and are posted on this blog as part of our on-going efforts to educate the public about dental issues and other matters of interest relating to dentistry and healthcare.

As a dentist with a humble background, I started my private practice career the hard way. In 1995, I had just returned from my Prosthodontics training in the USA and with no prior private practice experience in Singapore, I had no patient goodwill to talk about.

I started practising at the Promenade (now known as Paragon) located in the Orchard Road area with one patient a day. On some days, I had no patients at all. This made me appreciate every patient I had and I tried to do my best for every patient. I was very thankful that they gave me an opportunity to serve them and I built great relationships with them.

Last year, in an interview with the Straits Times on our clinic being a Finalist for the “Best Healthcare Experience” category in the Singapore Experience Award, I was quoted as saying “The Patient is the Boss.” We truly believe in this philosophy.

Time and again, I have reminded our staff that it is the patient who gives us an opportunity to serve and the fees they pay us goes toward their salary. Thus it is important to ensure that the patient receives good service and is happy with us. We also try to build a service culture by consistent training and we have even take time off from our busy practice to run training courses for our dentists and staff.

These past few days, I have noticed that my staff were stressed. Apparently, a patient had expressed unhappiness with our service and had called to complain. What stressed the staff was that the patient was rude and abusive on the phone.

We treat every complaint with great attention because we believe that the feedback gives us an opportunity to improve. And the fact that the patient bothered to take time to complain means that the patient wants to give us a second chance. However, it does not give any patient the right to abuse our staff. I called the patient personally to understand what the patient’s concerns were. I also emphasized to the patient that she had no right to be rude to my staff.

I am glad I made the phone call. We treat every patient with respect and we expect the same in return.

In the doctor-patient relationship, apart from the delivery of excellent clinical care, trust and respect play an important role in ensuring a positive experience for everyone involved.

Dr Neo Tee Khin is a Director and Prosthodontist with Specialist Dental Group. He is an Adjunct Senior Lecturer with the National University of  Singapore and an American-Board certified prosthodontist. Dr Neo is regularly invited to speak at dental conferences in Singapore, Malaysia, Indonesia and the region. He has a special interest in dental implants, crowns and the NobelGuide Teeth-in-an-Hour implant procedure. For more on Dr Neo, click here.

Dentist Blog @zh-hans Dr Neo Tee Khin @zh-hans

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Have a question?

Phone
Mount Elizabeth Clinic
+65 6734 9393
Gleneagles Clinic
+65 6471 5150

Drop us a note at
info@specialistdentalgroup.com

Dental Emergency

Please contact us directly at the emergency contact number on your dentist’s card, or the Mount Elizabeth A&E department at +65 6731 2218, or Gleneagles A&E department at +65 6470 5700.

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Services

  • Trefoil™ Dental Implants
  • All-on-4 Dental Implants
  • Braces Treatment in Singapore
  • Composite Bonding
  • Cosmetic Dentistry
  • Dental Crowns
  • Gum Treatment
  • Gummy Smile Treatment
  • Invisalign
  • Reduction of Square Jaw
  • Teeth Whitening
  • Veneers
  • Bone Grafting
  • Natural Dental Tooth Bridge
  • Children’s Dentistry
  • Dental Check-up
  • Dental Emergencies
  • Dental Fillings
  • Dental Implants in Singapore
  • Gum Grafting
  • Geriatric Care
  • Jaw Surgery
  • Missing Teeth
  • Oral Biopsy & Cyst Removal
  • Pre-Surgery Assessment
  • Reduction of Square Jaw
  • Root Canal Treatment
  • Scaling & Polishing (Teeth Cleaning)
  • Sinus Lift
  • Sleep Apnea
  • Teeth Whitening
  • TMJ (Jaw Joint) Treatment
  • Trefoil™ Dental Implants
  • Tongue Tie Surgery
  • Wisdom Tooth Surgery in Singapore
  • Xerostomia

Patient Information

  • CPF Medisave Claims
  • CHAS | Pioneer Generation Package
  • Financial Arrangement
  • Personal Data Protection Act
  • Pre-registration Form
  • International Patients
  • Frequently Asked Questions

Multispecialty Team

  • Prosthodontics
    • Dr Steven Soo
    • Dr Tan Kian Meng
    • Dr Edwin Tan
    • Dr Neo Tee Khin
    • Dr Ansgar C. Cheng
  • Orthodontics
    • Dr Soh Shean Han
    • Dr May Ling Eide
  • Periodontics Treatment in Singapore
    • Dr Helena Lee
    • Dr Daylene Leong
    • Dr Ben Wang
  • Oral & Maxillofacial Surgery
    • Dr Ho Kok Sen
  • Endodontics
    • Dr Irene Sim
  • Paedodontics
    • Dr Tabitha Chng
  • Dental Staff

About

  • Our Vision & Mission
  • Our History
  • Why Us
  • Our Facilities
  • Our Community
  • Media Coverage
  • Dentist blog
  • Activities
  • Join Us

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